Welcome to our Frequently Asked Questions (FAQ) page. We have compiled a list of common inquiries to provide you with comprehensive information and exceptional customer service. If you have a question that is not addressed below, please feel free to contact our dedicated customer support team for further assistance.

At Customize Apparel, we strive to provide outstanding customer service and ensure that you have a seamless experience. Below, you’ll find answers to frequently asked questions to help you navigate our products and services. If you require additional assistance, please don’t hesitate to reach out to our knowledgeable customer support team.

To place an order, follow these simple steps:
– Explore our collection and choose a design from our pre-made options.
– For a personalized touch, we offer custom design services! If you have specific design requirements or want to bring your own unique design to life, we’re here to help. Contact our dedicated customer support team through our contact form or email Provide details about your design inspiration, including any logos, colors, or specific elements you’d like to incorporate.
– Our skilled design team will review your request and work closely with you to bring your vision to life. We strive to provide a seamless experience from design concept to the final product, ensuring your satisfaction at every step of the way.
– We may also schedule a consultation to better understand your requirements and ensure we capture your vision accurately.
– Once your mockup, including your logo and colors, is ready, we will present it to you for approval.
– If you are satisfied with the mockup, proceed to place your order and make a secure payment.

To provide you with convenient payment options, we accept the following methods:
– Credit/debit cards (Visa, Mastercard, American Express)
– Skrill

Upon approval of your mockup and receipt of payment, our dedicated team begins processing your order promptly. The estimated production time is 7 to 8 working days. Following production, we initiate the shipping process, which typically takes around 5 to 6 working days, depending on your location and chosen shipping method.

Yes, we are pleased to offer international shipping to customers worldwide. Please check our website during the checkout process to confirm if we ship to your location.

Absolutely! Once your order is shipped, we provide you with a tracking number via email. This allows you to conveniently monitor the progress of your shipment.

Due to the highly personalized nature of our products, we are unable to accept returns or exchanges unless there is a manufacturing defect or an error on our part. Each item we create is tailored to your specific requirements, including names, numbers, and logos. However, we are committed to your satisfaction. If you believe there is an issue with your order, such as a manufacturing defect or an error on our part, please contact our customer support team immediately. We will work with you to address any concerns and find a suitable resolution.

Please provide us with any relevant evidence, such as photographs clearly showing the issue, a detailed description of the problem, or any other supporting documentation. In some cases, we may request additional information, such as the shipping receipt or packaging details, to help us investigate and resolve the matter efficiently. Our customer support team will guide you through the process and provide instructions on how to proceed with the return or exchange, if applicable.

Our customer support team is dedicated to providing prompt and efficient assistance. You can reach us through the following channels:
– Email:
– Whatsapp: +92 301 3331100

We are available 9:00 am to 9:00 pm. to ensure you receive the support you need.

Absolutely! We recognize the value of bulk orders and offer competitive pricing and discounts for larger quantities. For more information and personalized assistance, please reach out to our customer support team.

Once an order has been placed and production has commenced, it may not be possible to make changes to the names, numbers, design, or colors. We strive to process orders efficiently to ensure timely delivery. Therefore, it is crucial to review your order carefully before submitting it. If you require any modifications, please contact our customer support team as soon as possible. While we will make every effort to assist you, changes may not be possible once production is underway.

Your feedback and suggestions are valuable to us as they help us improve our products and services. We appreciate your input and encourage you to share your thoughts and ideas with us via email or through our contact form .

We hope this comprehensive FAQ section has provided answers to your questions. If you require further assistance, our dedicated customer support team is here to provide you with exceptional service.